Delivery times for Europe are 7 to 11 working days, depending on demand and our shipping capacity. Each parcel is visible with a tracking number.

We deliver worldwide within 5 to 15 days, depending on the country of destination, and all parcels are tracked.

We work exclusively with the best local delivery services for each destination.

Unfortunately, the French DOM-TOM, the Spanish and Portuguese island territories and certain countries (Israel, South Africa, Croatia, the United Arab Emirates and Peru) are currently not served by our partners. Orders for these destinations have therefore been made impossible on our checkout page.

For all return requests or order cancellations, please contact our customer service department at contact@clubocean.co. Returns will unfortunately result in the cancellation of your access to your Animal's follow-up, as your contribution is essential for their maintenance.