This store requires javascript to be enabled for some features to work correctly.

Frequently Asked Questions

Delivery times for Europe are 7 to 11 working days, depending on demand and our shipping capacity. Each parcel is visible with a tracking number.

We deliver worldwide within 5 to 15 days, depending on the country of destination, and all parcels are tracked.

We work exclusively with the best local delivery services for each destination.

Unfortunately, the French DOM-TOM, the Spanish and Portuguese island territories and certain countries (Israel, South Africa, Croatia, the United Arab Emirates and Peru) are currently not served by our partners. Orders for these destinations have therefore been made impossible on our checkout page.

For all return requests or order cancellations, please contact our customer service department at Returns will unfortunately result in the cancellation of your access to your Animal's follow-up, as your contribution is essential for their maintenance.

Contact us

You can reach our customer service with the form below :

Our team is available from Monday to Friday

Opening hours :
  • MON. 7:30 - 18:00
  • TUE. 7:30 - 18:00
  • WED. 7:30 - 18:00
  • THU. 7:30 - 18:00
  • FRI. 7:30 - 18:00

You can also contact us by email at

Grand rue 30, 2416 Les Brenets

Thanks for contacting us. We'll get back to you as soon as possible.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.